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We want you to enjoy your visit.  Here are a few tips and things to remember that will help you get the most out of your time with us.

  • Certain treatments will require you to arrive at the salon 15 minutes early to fill out the appropriate paper work.
  • All appointments of one hour or more require a £20 deposit to be paid at the time of booking. This is fully refundable against your treatment.
  • If you need to cancel or rearrange your booking, a full 24 hours notice is required, otherwise we regret we cannot refund your deposit.
  • If you have any medical conditions or take any prescription medications, we advise you should discuss these with your therapist prior to starting your treatment.
  • If you are running late for an appointment please call the salon to inform us. We may need to shorten your appointment time, but if we know in advance we always try our best to accommodate you wherever possible.
  • If you are having a pedicure, you may wish to bring some open toes shoes with you.
  • A facial or massage will normally require the therapist to massage the scalp, so please avoid having your hair styled before your treatment.
  • We want you to relax and enjoy your time with us, so please put your mobile phone on silent once you have entered the salon and unwind.
  • If you use a gift voucher on the day of your booking, you must also bring it with you to the appointment.
  • If gift vouchers or Loyalty Reward Cards are lost, unfortunately they cannot be replaced.
  • If your call goes through to our answerphone, please leave a clear message – we will be sure to call you back.
  • Finally, please always leave a clear message on the phone if it goes through to answer phone.  We will always call you back.

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