We want you to enjoy your visit.  Here are a few tips and things to remember that will help you get the most out of your time with us.

  • If you have any Covid-19 symptoms we will need to reschedule your appointment. You will be asked to sanitise your hands at the door. Please always wear a mask upon entering the clinic.
  • Certain treatments will require you to complete an online form which will be emailed prior to your appointment. You will also receive a COVID-19 health form
  • All 1 hour appointments require a £30 deposit to be paid at the time of booking. This is fully refundable against your treatment. If you need to cancel or rearrange your booking, a full 24 hours notice is required, otherwise we regret we cannot refund your deposit.
  • If you have any medical conditions or take any prescription medications, we advise you should discuss these with your therapist prior to starting your treatment.
  • Please arrive on time and alone to your appointment and kindly do not bring children to the salon. If you are running late for an appointment please call the salon to inform us. We may need to shorten your appointment time, but if we know in advance we always try our best to accommodate you wherever possible.
  • Please read our terms and conditions for Non Online bookings here. For all Online bookings, please read the notice shown before proceeding to make an appointment
  • If you are having a pedicure, you may wish to bring some open toes shoes with you.
  • A facial or massage will normally require the therapist to massage the scalp, so please avoid having your hair styled before your treatment.
  • We want you to relax and enjoy your time with us, so please put your mobile phone on silent once you have entered the salon and unwind.
  • If you use a gift voucher on the day of your booking, you must also bring it with you to the appointment.
  • If gift vouchers or Loyalty Reward Cards are lost, unfortunately they cannot be replaced.
  • If your call goes through to our answerphone, please leave a clear message – we will be sure to call you back.
  • There is a £2.50 PPE charge added to each treatment due to the guidance of enhanced PPE and spacing time.
  • Finally, be assured we are continuing to comply with social distancing and sanitising in the clinic for your safety.

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